# Phone plan review: questions for Ferncall Mobile

Clause 1: OK

Clause 2: OK

Clause 3: ASK
Quote: "Your plan includes unlimited data in the United States."
Question: Since clause 14 lets you slow my data after 25 GB, what exactly does unlimited data mean on this plan?

Clause 4: ASK
Quote: "the monthly price becomes Ferncall's standard rate of $58.00"
Question: Can the $58.00 standard rate change after month twelve, and if so, how much notice will you give me first?

Clause 5: ASK
Quote: "Customer agrees to automatic payment from the card or bank account on file."
Question: Can I pay each bill manually instead of using automatic payment, and does that change my price?

Clause 6: ASK
Quote: "Ferncall will add a network access fee of $9.99 each month"
Question: Can the $9.99 network access fee increase during my service, and is it included in the advertised $35.00 price anywhere?

Clause 7: ASK
Quote: "Taxes and government charges are added to the bill as required."
Question: About how much do taxes and government charges add to a typical monthly bill on this plan?

Clause 8: ASK
Quote: "Ferncall keeps the phone locked to its network until the last installment is paid."
Question: If I pay off the remaining phone balance early, how soon after that will you unlock the phone?

Clause 9: ASK
Quote: "any remaining phone installments become due on the final bill, together with any other amounts owed"
Question: Besides remaining phone installments, what other amounts could appear on my final bill if I cancel?

Clause 10: ASK
Quote: "Ferncall may suspend service until the balance is paid"
Question: Do you charge any late fee or reconnection fee if my service is suspended for late payment?

Clause 11: ASK
Quote: "charged at the rates posted on the Ferncall website"
Question: Will you notify me before roaming charges start when I arrive in a country outside the United States, Canada, and Mexico?

Clause 12: OK

Clause 13: ASK
Quote: "Ferncall manages its network to keep service working for all customers"
Question: What specific network management steps might affect my service, and when would they apply?

Clause 14: ASK
Quote: "Ferncall may reduce Customer's data speed for the rest of that cycle"
Question: To what speed would my data be reduced after I pass 25 GB in a billing cycle?

Clause 15: ASK
Quote: "Ferncall collects account and usage information to run the service and send bills."
Question: Do you share or sell my account or usage information to anyone outside Ferncall, and can I opt out?

Clause 16: ASK
Quote: "Customer should tell Ferncall right away if the phone is lost or stolen"
Question: Am I responsible for charges or the remaining phone installments if my phone is lost or stolen?

Clause 17: ASK
Quote: "Continued use of the service after the notice date means Customer accepts the change."
Question: If I do not accept a change to these terms, can I cancel without owing the remaining phone installments at once?

Clause 18: OK