FERNCALL MOBILE PLAN TERMS Ferncall Mobile, Lantern Hollow This is a fictional practice document. 1. YOUR AGREEMENT. These terms are between Ferncall Mobile (called Ferncall) and Robin Vale (called Customer) for one phone line on the Ferncall Everyday plan. 2. THE LINE. Ferncall will provide voice, text, and data service to the one phone number assigned to Customer on activation. 3. DATA. Your plan includes unlimited data in the United States. 4. PRICE. The advertised monthly price is $35.00 for the first 12 billing months. After the twelfth billing month, the monthly price becomes Ferncall's standard rate of $58.00. 5. BILLING. Ferncall bills monthly in advance. Customer agrees to automatic payment from the card or bank account on file. 6. NETWORK ACCESS FEE. In addition to the monthly price, Ferncall will add a network access fee of $9.99 each month to Customer's bill. 7. TAXES. Taxes and government charges are added to the bill as required. 8. THE PHONE. Customer is buying one phone for $720.00, paid in 24 monthly installments of $30.00 on the monthly bill. Ferncall keeps the phone locked to its network until the last installment is paid. 9. CANCELLATION. Customer may cancel service at any time by contacting Ferncall. If Customer cancels, any remaining phone installments become due on the final bill, together with any other amounts owed. 10. LATE PAYMENT. If a bill is not paid within 15 days of the due date, Ferncall may suspend service until the balance is paid. 11. ROAMING. Calls and texts to Canada and Mexico are included. Other international roaming is charged at the rates posted on the Ferncall website. 12. EMERGENCY CALLS. Customer can call emergency services from the phone even when service is suspended, as long as the phone is on and within network coverage. 13. NETWORK MANAGEMENT. Ferncall manages its network to keep service working for all customers, and coverage may vary by location and building. 14. HIGH USE. After Customer uses more than 25 GB of data in one billing cycle, Ferncall may reduce Customer's data speed for the rest of that cycle. 15. PRIVACY. Ferncall collects account and usage information to run the service and send bills. Its privacy notice on the Ferncall website explains how that information is used. 16. LOST OR STOLEN PHONES. Customer should tell Ferncall right away if the phone is lost or stolen so Ferncall can suspend the line. 17. CHANGES. Ferncall may change these terms by sending notice to Customer's email address on file. Continued use of the service after the notice date means Customer accepts the change. 18. WHOLE AGREEMENT. These terms are the whole agreement between Ferncall and Customer for this line.