Source HR1 | U.S. GAO, GAO-14-694 | July 30, 2014 | https://www.gao.gov/products/gao-14-694 Verbatim excerpts from What GAO Found. This report was NOT available September 30, 2013. "From September 2011 to February 2014, FFM obligations increased from $56 million to more than $209 million. Similarly, data hub obligations increased from $30 million to nearly $85 million." "CMS launched Healthcare.gov without verification that it met performance requirements." "In September 2013, CMS program officials became so concerned about the contractor's performance that they moved operations to the FFM contractor's offices to provide on-site direction." Source HR2 | U.S. GAO, GAO-15-238 | March 4, 2015 | https://www.gao.gov/products/gao-15-238 Verbatim excerpts from What GAO Found. Despite a February 2015 report number, GAO marks this as published and publicly released March 4, 2015. "The Centers for Medicare & Medicaid Services (CMS) did not plan for adequate capacity to support Healthcare.gov and its supporting systems." "CMS and its contractors identified errors in the software code for Healthcare.gov and its supporting systems, but did not adequately correct them prior to launch." "However, CMS did not always ensure that requirements were approved and were linked to source and lower-level requirements. As a result, CMS was hindered in ensuring that expected functionality for the system was delivered." "However, Healthcare.gov and its supporting systems were not fully tested prior to launch, and test documentation was missing key elements such as criteria for determining whether a system passed a test. Thus, CMS's assurance that these systems would perform as intended was limited." Source HR3 | HHS OIG OEI-06-14-00350 | February 22, 2016 | https://oig.hhs.gov/reports/all/2016/healthcaregov-case-study-of-cms-management-of-the-federal-marketplace/ Verbatim excerpts from What We Found, unless marked otherwise. "Most critical was the absence of clear leadership, which caused delays in decisionmaking and a lack of clarity in project tasks." "Additional missteps included devoting too much time to developing policy, which left too little time for developing the website, and failing to properly manage its key website development contract." "CMS continued on a failing path despite signs of trouble, making rushed corrections that proved insufficient." "CMS recovered the website for high consumer use within 2 months, and adopted more effective organizational practices." Source HR4 | House Oversight and Government Reform Committee | October 31, 2013 | https://oversight.house.gov/release/102-healthcare-gov-meeting-notes-6-enrollments-occurred-far/ Verbatim excerpt from committee release quoting underlying CCIIO war-room notes dated October 2 and October 3. These are preliminary meeting tallies, NOT final enrollment totals for October 1 and NOT proof that only six people enrolled on launch day. "6 enrollments have occurred so far with 5 different issuers" "[a]pproximately 100 enrollments have happened as of this meeting." "[as] of yesterday, there were 248 enrollments."