Robin Vale 14 Weaver Lane, Lantern Hollow [statement-feb.txt: "Customer: Robin Vale, 14 Weaver Lane, Lantern Hollow"] robin.vale@example.net [email-1-robin.txt: "From: Robin Vale "] To: Hearth Internet Billing, billing@hearthinternet.example [email-1-robin.txt: "To: Hearth Internet Billing "] Re: Duplicate February charge, Ticket HI-88231 [email-2-hearth.txt: "Hearth Internet Customer Care | Ticket HI-88231"] Dear Hearth Internet, I am writing to ask you to refund one duplicate $54.99 charge from my February statement. My plan on file is Gigabit Home at $54.99 per month [statement-feb.txt: "Plan on file: Gigabit Home, $54.99 per month"]. My statement for 02/01/2026 to 02/28/2026 [statement-feb.txt: "Statement period: 02/01/2026 to 02/28/2026"] lists the same plan charge twice on the same date, once as [statement-feb.txt: "02/03/2026 | HEARTH INTERNET GIGABIT HOME | $54.99"] and again on the next line as [statement-feb.txt: "02/03/2026 | HEARTH INTERNET GIGABIT HOME | $54.99"]. Total charges for the period came to $109.98 [statement-feb.txt: "Total charges this period: $109.98"], which is twice my monthly price. I paid that full amount by card on 02/05/2026 [statement-feb.txt: "02/05/2026 | Card payment, thank you | $109.98"]. I raised this with you on 2 March 2026 [email-1-robin.txt: "Date: Mon, 02 Mar 2026 09:12"], telling you that the internet plan charge of $54.99 on 02/03/2026 looked wrong [email-1-robin.txt: "the internet plan charge of $54.99 on 02/03/2026 looks wrong to me"] and that I pay for one plan [email-1-robin.txt: "I pay for one plan and I want to be billed for one plan."]. Your reply of 5 March 2026 [email-2-hearth.txt: "Date: Thu, 05 Mar 2026 15:40"] stated that my plan renews every month at $54.99 [email-2-hearth.txt: "Your Gigabit Home plan renews every month at $54.99"] and declined a refund [email-2-hearth.txt: "We are not able to offer a refund at this time."]. That reply confirms my point. A plan that renews once a month at $54.99 accounts for one $54.99 charge in February, not two charges of $54.99 on 02/03/2026 totalling $109.98. Please refund the duplicate $54.99 Gigabit Home charge dated 02/03/2026 to the card I used for my 02/05/2026 payment. Thank you for your attention to this. Sincerely, Robin Vale